Protect Yourself from Caller ID Spoofing
Caller ID Spoofing is a practice in which a caller deliberately falsifies the information on your caller ID display to disguise their identity. Recently, there has been an increase in caller ID ‘spoofing’ whereby third parties use SCE’s phone numbers to lead people to believe that the calls are coming from us. In many instances, the “spoofers” misrepresent themselves as SCE employees or partners.
- Common complaints related to spoofed phone calls:
- Calls were made multiple times per day
- Some calls were made outside of normal business hours (for example, 2 a.m.)
- Callers asked about customer’s usage or meter information
- Customers were provided recommendations for purchasing alternative energy products
- Customers were asked to provide Social Security Numbers and other personal information
- Tips and Reminders:
- We take your privacy seriously and make every effort to protect your information
- We will not send solar representatives to your home, nor do we have solar companies contact anyone by phone
- We do not sell energy-related home improvement products
- We will never ask for credit card information or electric usage information over the phone
- We will not call you outside the hours of 9 a.m. to 9 p.m., except to provide customer requested outage updates
- If you believe that you are the recipient of a spoofed call, please note the information related to the call, and contact us at csinfogov@sce.com
